I'd rather talk to a human

Tired of automated customer service phone systems that keep you waiting for ages? Paul English began to pound the telephone keys in an effort to circumvent the computer and reach a human being. Earlier this year, the 42-year-old software engineer from Boston shared his shortcuts with other consumers by posting his IVR (interactive voice response) Cheat Sheets for 110 companies on his personal Web site, paulenglish.com. Check it out - it could save your sanity.

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